Kari's Law Requires Direct Access to 9-1-1 Effective September 1, 2016

Aug 15th, 2016

Greater Harris County 9-1-1 Emergency Network

DATE: August 15, 2016

Sonya Clauson, PIO (832) 237-9911

Kari's Law Requires Direct Access to 9-1-1
Effective September 1, 2016

Greater Harris County 9-1-1 Emergency Network (GHC 9-1-1) wants to notify business owners about a new law requiring owners of multi-line telephone systems (MLTS) in Texas to provide direct-dial access to 9-1-1 without having to dial an additional digit such as 9 first before getting an outside line. Providers of multi-line telephone systems have until September 1, 2016 to comply. Senate Bill 788, also known as Kari's Law, which requires direct access to 9-1-1, was signed into law by Governor Greg Abbott on May 15, 2015. On March 1, 2016 the Commission on State Emergency Communications adopted Rule 251.16 (Direct Access to 9-1-1 Service) to implement Kari’s Law.

The law represents a culmination of efforts in the aftermath of the murder of Kari Hunt in a motel room in Marshall, Texas who was attacked by her estranged husband. Kari's 9-year-old daughter tried to call 9-1-1 for help four times from the motel room phone. Unfortunately, the call never went through, because she did not know to first dial “9” for an outbound line before dialing 9-1-1. Tragically, Kari died before help could arrive.

Since Kari’s death, her father Hank Hunt and his family have made it their mission to educate the public and elected officials across the country about the need to change multi-line phone systems to provide direct access to 9-1-1. Their concerns were heard by representatives of the Texas 9-1-1 authorities, elected officials in Texas, the National Emergency Number Association (NENA) and the Federal Communications Commission (FCC). Currently, Illinois, Maryland, Texas and Tennessee have all passed similar legislation.

"Seconds count, and when a 9-year old little girl is mature and brave enough to attempt to dial 9-1-1 for help, she should be answered," said Mr. Hunt.

GHC 9-1-1 is sharing information about Kari’s Law all throughout its territory in an effort to ensure that there is direct access to 9-1-1 from all telephone systems. "We teach our children to dial three simple numbers in an emergency, and that is all they should have to remember," said Russell Rau, chairman of GHC 9-1-1 Board of Managers.

MLTS owners must do their diligence and provide direct access to 9-1-1 and comply with Kari’s Law. If the existing MLTS cannot be re-programmed or replaced to meet the direct access requirement, a one-year waiver shall be granted upon timely submission of an affidavit. Business owners should contact their MLTS provider to learn if their phone system is compliant. Some new phone systems need to be reprogrammed (not replaced) and costs, if any, should be minimal.

For more information on the history of Kari’s Law, the requirements to comply or to request a waiver, please visit texas911.org/KarisLaw. A PSA on Kari’s Law can be viewed at: https://youtu.be/ilvrLNGwZ-c

GHC 9-1-1 provides the 9-1-1 technology infrastructure for 49 cities and two counties—Harris and Fort Bend.


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